Quality of Products and Services
Policy and Basic Approach
In its Corporate Mission, the Mitsui Chemicals Group establishes increased customer satisfaction as one of its social contribution areas. In addition, our Responsible Care Policy states that we will provide high-quality products and services that satisfy the needs of our customers and respond to the trust that they place in us. To retain our customers’ trust by offering products and services that fully satisfy their needs, we are taking a two-pronged approach to quality management through quality control and quality assurance to improve our management levels more than ever across the supply chain.
We have identified specific principles for global quality management in order to ensure a uniform awareness of the basic acceptable level of quality. We are now working to roll out these principles across the Group as a whole.
*1 Built-in quality activities:
Our built-in quality activities aim to minimize discrepancies at every stage of the process, including purchasing, design and development, logistics, sales, and manufacturing, to enable every department to provide the same quality of products and services.
*2 Activities that win over customers’ trust:
Our activities that win over customers’ trust meanwhile are aimed at resolving issues from the customer's perspective, and are spearheaded by the Quality Assurance Department, independently of our sales and manufacturing sections.
System and Responsible Officers
The President bears the ultimate responsibility for quality management. Based on the Responsible Care Policy, we have established company rules and determined basic items for quality management, and the RC & Quality Assurance Division oversees quality management for the entire Mitsui Chemicals Group under the direction of the responsible officer for the RC & Quality Assurance Division. Each business sector president is responsible for the quality control of their division, and each division, logistics division, purchasing division, Works, and laboratory promotes quality control based on the policies and strategies of the RC & Quality Assurance Division.
In fiscal 2020, we established a Global Policy on quality management for the development of an advanced quality management system for the Mitsui Chemicals Group as a whole, including increased support for subsidiaries and affiliates in Japan and overseas.
The RC & Quality Assurance Division conducts product quality audits of each division of the Mitsui Chemicals Group.*
*The Internal Control Division, as the third line of risk management, conducts audits from an independent standpoint to ensure that the audits are properly carried out.
Goals and Results
No PL accidents or serious product quality incidents occurred in FY2022.